Contact Sales and Support

For quote requests, onboarding questions, privacy requests, or service support, contact Obi Guitar Factory at info@ogf-report.com. Please include your company name and request type in the subject line so we can route your inquiry to the appropriate workflow. We handle both pre-contract discussions and active client support.

Location: Higashihiroshima, Hiroshima, Japan

Business hours

Standard support hours: Monday-Friday, 10:00-18:00 JST (excluding public holidays in Japan). Critical issues related to access control or data handling are prioritized when clearly marked as urgent.

Email template

What to include for faster response

If your request concerns API integration, confirm whether you are an authorized administrator or an authorized representative. If you already submitted a quote request, include the email subject and approximate send time. For security or deletion topics, provide enough detail for verification but do not send sensitive credentials by email.

For new sales requests, it is helpful to note whether your priority is executive reporting, pacing alerts, or cross-channel governance. This allows us to recommend the most appropriate starting plan and avoids over-scoping in early discussions. If your team manages both Meta and TikTok accounts, mention whether account ownership is centralized or distributed across business units.

Our team responds in English and Japanese. We aim to reply within 2-5 business days for standard inquiries.

For sales, onboarding, or security inquiries, contact us at the address above. English support is available for all workflows.